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Compliance and business ethics

At MTS, compliance means having integrity and doing the right thing, including adhering to all applicable laws and regulations, principles of fair trade, the Company's internal policies, and accepted standards of business ethics and professional behavior.

The MTS Code of Business Conduct & Ethics is the fundamental framework that sets out the company's principles of internal corporate behavior as well as rules for MTS employees when interacting with customers, business partners, government representatives, and other external stakeholders. All MTS employees are required to comply with the Code of Conduct and will be held personally responsible for their actions.

MTS has put in place a comprehensive compliance system aimed at ensuring the Company’s activities are fully in line with all applicable anticorruption laws, as well as to proactively identify, analyze, and mitigate potential corruption risks. As a cornerstone of these efforts, the MTS Board of Directors has approved a Policy on Compliance with Anticorruption Legislation as well as a Policy on Managing Conflicts of Interest, which are expected to be followed by all MTS employees.
At MTS, we are committed to supporting responsible, ethical practices across our supply chain. We expect suppliers that work with MTS to fully comply with our procurement policies and requirements, including the MTS Counterparty Code of Business Conduct.


ISO 19600:2014 (pdf) and ISO 37001:2016 (pdf) certificates

The MTS Compliance Management System and Anti-Bribery Management System are certified by ICA Conformity Certificates under the ISO 19600:2014 and ISO 37001:2016 standards.

Anti-Corruption Charter of the Russian Business

In 2015, MTS joined the Anti-Corruption Charter of the Russian Business and actively participates in Russian and international compliance initiatives.

MTS Group Unified Hotline

MTS maintains a dedicated hotline for any person to report a suspected or potential breach of the MTS Code of Business Conduct & Ethics, e.g. corruption, fraud, and/or other legal concerns. You can do so through multiple channels by: (1) writing an email to hotline@mts.ru, (2) filling out a short form on the MTS Hotline webpage, or (3) calling a telephone hotline operated by an independent third party at 8-800-234-44-18 (toll-free from Russia). To place a toll-free call from another country, please follow the instructions posted on the MTS Hotline webpage. Please note, MTS will respond to inquiries in a manner and timeframe according to the company’s policies and regulations.

When receiving and considering concerns, the company guarantees confidentiality and non-disclosure of personal data for senders. You may also submit a concern anonymously. The company also undertakes not to allow retaliatory actions with respect to bona fide persons reporting suspected breaches. Those persons submitting concerns should keep in mind that the intentional provision of false or misleading information is prohibited. Complaints about products and subscriber services, as well as regarding the quality of connectivity services, will not be considered if submitted by the unified ethics hotline. For such issues, please contact the MTS Customer Service Center by phone at 8-800-250-08-90.


MTS is TOP-10 most transparent companies in Russia

In January 2018, Transparency International (Russia) published “Transparency in Corporate Reporting: Assessing the Russia’s Largest Companies”, a report ranking the 200 largest Russian companies in three areas: anti-corruption programs and documents, information on subsidiaries and associated companies and reporting on countries of operation. In the anti-corruption disclosure segment, MTS achieved 2nd place, scoring 88% for disclosure of its anti-corruption documents. In the overall transparency index, the company was ranked 7th place confirming MTS as the leader in corporate transparency among Russian telecommunications companies.

Julia Romashkina

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